Jobbtitel: Client Relations Representative

Arbetsbeskrivning:

We are seeking a driven and service-minded Client Relation Representative with outstanding account manager skills to provide a premium level of client satisfaction at all times.

This full-time position will be based in Stockholm, Sweden and report to the Operations Manager Customer Service & Logistics.

In this role you will work within the Customer Team, the face of Hem, handling daily communications both externally and internally, while at the same time learning about different aspects of e-commerce, furniture and the design business.

You will be responsible for customer related tasks such as:

You are the face of Hem. With this in mind, passion for our brand and a constant hunger to gain knowledge of our product range and understand our processes, are essential

You will be working directly with our B2B clients; to include international dealers, interior designers and retailers. With this in mind, it is crucial that you have a natural confidence in negotiating with key decision makers, from our high profile partners

Maintaining and ensuring that all B2B accounts are inspired, by being kept up-to-date with new product launches and key changes, resulting in repeat orders

Taking ownership over client projects and complaints, making sure they are resolved in time and within the given guidelines

You will be working closely with Finance and Logistics, to co-ordinate an organised operation

Meet and exceed set targets, with an update and report to the Customer Operations Manager on a regular basis

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Qualifications and requirements:

Outstanding account manager skills, who is naturally talented in ensuring a premium level of customer service, both on the phone and via e-mail

At least 1 year work experience within e-commerce, customer service, retail and/or a creative industry is required

Experience working for a Design/high-end brand is preferred - passion for interiors and product is a must

Excellent written and spoken communication skills in English

Other language skills are highly merited

Self-starting, reliable, focussed and flexible

Great team player

Strong organizational skills, with a great attention to detail and ability to multi-task

Proficient in Microsoft Excel / Word / Outlook

Experience in working with ERP and CRM systems

Service-oriented, with an instinctive understanding of customer needs

You are a “doer” and don't mind getting your hands dirty in a highly entrepreneurial environment

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Application process:

We are looking forward to receive your application as soon as possible.

Please note that only applicants who have addressed the above selection criteria and uploaded CV and cover letter will be considered for this vacancy.

(Note that we can only consider applicants with full working rights in Sweden)

Timmar per vecka: Heltid Anställningstid enligt överenskommelse

Arbetsgivare Namn: Hem

Arbetsgivare adress: Sankt Eriksgatan 48E 11234 Stockholm

Form av kontakt:
Johan Pilman titel : telefon 1: 0046 (0)8 59500909() telefon 2: () mobil: e-post: johan (at) hem.com

Jobb kort beskrivning: Commercial sales representatives

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text