Every day, Getinge Group enables healthcare professionals to save lives. Based on first-hand experience and close partnerships, we provide innovative healthcare solutions to support before, during and after the patients’ hospital stay. Our company is built on a genuine compassion for people’s health and well-being. We approach our work with passion. In addition, our culture and behavior are guided by collaboration, openness, ownership and excellence – values we believe are the key to our success. Being part of Getinge Group means being an ambassador for these values and contributing to making a difference in peoples’ lives.

Getinge Group is in an exciting and intensive period of change and you will be a key player as we are building a new Quality Regulatory Compliance (QRC) organization. We are strengthening our Business Category Unit in Acute Care Therapies (ACT) at the manufacturing site in Solna by recruiting a structured and goal-oriented Complaint Specialist. Our Customer Complaint department focuses on the post market surveillance of the globally installed base of ACT products. We perform complex technical investigations, manage authority reporting and provide feedback to customers regarding investigation results. The department plays a significant role in understanding the customers’ needs during the complete products’ lifecycle and contributes to maintaining safe products. You will be part of the Complaints trending team, where you have the possibility to contribute to its development.

The position

In this position you will be responsible for evaluating and resolving customer complaints. You will be a part of a learning organization by working with continuous process improvements and contributing to fulfill the department goals. You will interface with different stakeholders across the organization, (for example within Quality, Manufacturing Operations, Engineering, Supplier Quality, R&D etc.) regarding identification and resolution of complaints.

Among your main responsibilities and tasks will be:

• Evaluation and assessment of complaint information

• Create decisions regarding authority reporting

• Complaint risk assessment

• Product failure analysis

• Create response letter and state results back to customer

• Statistical evaluation of potential complaint trends

• Working with CAPA handling (Corrective action and Preventive action)

The position is located in Solna and you will be reporting to the Director of Customer complaints department. Limited traveling is required in this role.

The ideal candidate

As ideal for the position you have 1-3 years of experience from similar work tasks together with an academic degree in Engineering or Quality education. Experience from a regulatory environment and from the Med-Tech industry is favorable. You are fluent in Swedish as well as in English, which is our corporate language.

As a person you are a goal-oriented and cooperative team-player who drives results and takes responsibility. You have a structured, accurate and solution-oriented attitude and are stimulated by running many parallel activities. Being able to communicate efficiently with different stakeholders is important in order to succeed in the role. An ability to work in a changing environment is also a key factor for this position.

Application

Are you interested in becoming part of an international and market leading medical technology company whose products a make huge difference for patients, healthcare professionals and societies all around the world? Getinge Group offers a great opportunity to make a difference in a global and dynamic environment!

Welcome with your application no later than 10th of July if you are interested in the position. Interviews will be conducted cont

Timmar per vecka: Heltid Tills vidare

Arbetsgivare Namn: Getinge Group AB

Arbetsgivare adress: P.O Box 8861 40272 Göteborg

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Jobb kort beskrivning: Enquiry clerks

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text