Jobbtitel: Danish speaking- Customer Service Advisor-Klarna

Arbetsbeskrivning:

The Customer Service department’s primarily goal is to deliver excellent service to Klarna’s customers, both to our end-consumers and to the e-stores using our payment services. Customer Service is a central part of Klarna and your work will have a direct impact on our customer’s satisfaction.

We are now looking for an energetic and service minded Danish-speaking advisor for our Customer Service Disputes team with responsibilities as:

 

* Solving customer and partner cases and deliver service with high efficiency and customer satisfaction.

* Identify and help victims of fraud  

* Preventing fraudsters from trying to remove security-blocks and fish for sensitive information.

* Oversee our presence in social media

* Involvement in different projects regarding our routines and processes.

Who are you

You are an efficient, independent person with a customer minded attitude who enjoys being part of a fast-paced organisation. You enjoy investigating and solving tricky customer requests and you always walk the extra mile to do so. You are secure in making the right decisions and you are not afraid to take own initiative. You like working towards common goals together with dedicated, sociable team members. We expect you to be fluent in Danish and English, extra language skills are a plus.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden’s fastest growing companies, you will play an important role in taking Klarna to the next level.

We recommend you to apply as soon as possible as selection and interviews are held continuously. Please send your application in English.

Next u is a recruiting and staffing company that believes that people are more important than resumes on paper. We know that people make the difference between good companies and great companies. That is why we are working with video as an integral tool in our work. This helps to give a far more true and fair depiction of both candidates and workplaces than any words on a paper can do. 

Timmar per vecka: Heltid Rekrytering

Arbetsgivare Namn: Next u AB

Arbetsgivare adress: Västmannagatan 63 11325 Stockholm

Form av kontakt:
Ingela Haglund titel : Rekryterare/Konsultansvarig telefon 1: 070-770 31 21() telefon 2: () mobil: e-post:

Jobb kort beskrivning: Contact centre information clerks

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text