Jobbtitel: Factory Support Engineer

Arbetsbeskrivning:

We are looking for Support Engineers with 4+ years of experience with following skils.

CV in English required.

Language: Swedish should be native language and good English is required.

Car Driving License is mandatory

Job Description:     

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes.

1. Escalate hardware related problems to the third party warranty and non-warranty supplier.

2. Maintain overall ownership of user?s issue & service ensuring that they receive resolution within a reasonable timeframe.

3. Provide initial assessment of urgency and business impact on all support calls.

4. Record incident resolutions in Service Now.

5. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

6. Support the following technologies: Microsoft Office 2003/7/10 products ? Outlook, Word, Excel, Access, Web browsers, Windows XP/7/8, desktops, laptops, printers, networked copiers, NIC?s, basic LAN/WAN connectivity and others as assigned.

7. Receive, escort and guide 3rd party suppliers On Site.

8. Spare part administration.

9. Ability to work independently and in a team environment.

10. Ability to communicate well with internal and external contacts.

Strong problem resolution skills required.

Server: Knowledge on hardware troubleshooting, Racking and Stacking, basic troubleshooting of Server Operating systems, raid configurations

DC Facilities: Knowledge on managing server room components like Power, UPS, Air Conditioning, Cable Management and monitoring the environment

AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.

Network: Knowledge on ? LAN setup, basic switching, passive networking, cable management (Data / Voice), Wireless AP. 

Desktop Security: Knowledge on ? Antivirus deployment and update, patch management, monitoring and reporting, Disk Encryption, End-user backup, RSA securID.

Desktop, Laptop, Handheld devices: Knowledge on ? build management, OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, disposal (disk wipe / degaussing), Smart Phones, Tablets, Thin Clients, beamers, Video Conference equipment, Analogue / Digital Phone sets, Web cameras, Lasermarkers, Applicators, PDAs.

Printers: Hands on experience on managing printers (Local & Network printers), toner /consumables (staples) / maintenance kit replacement.

Tools: Hand on experience on ITSM tools like Service Now.

ITIL: Knowledge of ITIL processes and procedures.

SD: Would be acting as service desk agent.

1. Excellent in verbal ,  written communication, personal interaction  skills

2. Problem solving abilities.

3. Can perform under stressful and stringent timelines with minimal help with ownership

4. Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.

5. Flexible to work in 24x7 environments.

6. English proficiency level ? 4 out of 5

Work Location: Gothenburg

Fixed term employment: 1 year/ extension possible.

Timmar per vecka:
This is a fixed term employment. Candidates needed to be flexible in job location- Gothenburg

Arbetsgivare Namn: SIRI AB

Arbetsgivare adress: Anckargripsgatan 3 21119 MALMÖ

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Arbetsgivare telefonnummer: 0761403860

Jobb kort beskrivning: Systems analysts

Land: Sweden

Område: Västra Götalands län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text