THERMO FISHER SCIENTIFIC

As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 17 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. For more information please follow www.thermofisher.com

GLOBAL SERVICE ENGINEER

UPPSALA, SWEDEN

We are looking for two Global Service Engineers to join our ImmunoDiagnostics Division (IDD), which develops, manufactures, and markets blood test systems to support the clinical diagnosis and monitoring of allergy, asthma and autoimmune diseases. With 1,500 employees worldwide, IDD is the global leader in in-vitro allergy testing and also the European leader in autoimmunity diagnostics. The allergy and autoimmunity product lines operate on a common instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world. The leading products of the ImmunoDiagnostics Division include ImmunoCAP for allergy and asthma tests and EliA for autoimmunity tests.

As a Global Service Engineer you will play a key role in ensuring commercial success for our Phadia Laboratory Systems. You will do so by supporting Field Service Engineers, either in our own regional field organizations or in our local distributors to deliver world class Technical Service to IDD customers, thereby creating customer satisfaction by increasing laboratory productivity and effectiveness. You will be based in our Center of Excellence in Uppsala, but with a global responsibility, therefore we are looking for candidates who will enjoy the international aspect and who can travel regularly.

THE JOB:

You will be joining a team of X Service Engineers, where two of the team have a Global responsibility and you will be reporting directly into our Head of Global Service. In this role you will work internationally and cross-functionally within the company, the work will be very varied and will include:

* Developing and maintaining IDD Technical Service documentation, such as service manuals, IQ/OQ documents, checklists and troubleshooting guides

* Supporting the creation of a Technical Service Training program and developing the Global Training Centre in Uppsala into a true Centre of Excellence

* Providing second-line phone and mail support to customers and sometimes you will even be taking the lead role on-site for more complex installations and repairs at Key Accounts worldwide

* Supporting launch projects, product development and product care activities by driving the understanding for "design for serviceability"

* Driving the implementation of Technical Service SOPs on a global and regional basis

* Promoting efficient Spare Parts Management activities

* Providing guidance on how to measure relevant service statistics and instrument metrics

* Proactively drive collaboration activities to secure a best practices approach with the service organizations within IDD and other Thermo Fisher divisions

WHO ARE WE LOOKING FOR?

The ideal candidate will have a technical or scientific degree and will have worked as a Field Service Engineer for about ten years, including several years of experience from the IVD industry. This role will suit someone who is an open-minded peoples' person with a real interest for working internationally and cross-functionally.

You will be working in a fast-paced and sometimes stressful environment so yo

Arbetsgivare Namn: Thermo Fisher Scientific

Arbetsgivare adress: Box 6460 75137 UPPSALA

Form av kontakt:
Victoria Johansson, Senior Recruiter Nordics, 072-302 8514 e-post:

Arbetsgivare telefonnummer: 018-165000

Jobb kort beskrivning: Chemical engineering technicians

Land: Sweden

Område: Uppsala län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text