Svenska Cellulosa AktiebolagetSCA is a leading global hygiene and forest products company. The Group develops and produces sustainable personal care, tissue and forest products. Sales are conducted in about 100 countries under many strong brands, including the leading global brands TENA and Tork, and regional brands, such as Libero, Libresse, Lotus, Nosotras, Saba, Tempo and Vinda. As Europe’s largest private forest owner, SCA places considerable emphasis on sustainable forest management. The Group has about 44,000 employees. Sales in 2014 amounted to approximately SEK 104bn (EUR 11.4bn). SCA was founded in 1929, has its headquarters in Stockholm, Sweden, and is listed on NASDAQ OMX Stockholm. For more information, visit www.sca.com.

Overview

The Gothenburg/Stockholm Workplace Support team supports roughly 1200 users and their IT workplaces (pc’s,  smartphones and all collaboration tools) in SCA Head Quarters in Stockholm, the Gothenburg Business Center and the Mölnlycke factory.

The team consists of 2 colleagues in Stockholm and 4 in Gothenburg and is part of the Europe North  Workplace Support group (covering Benelux, UK, Nordic countries and the Baltics).

Main Tasks

The Team Leader leads the team to support these two office locations and the small factory at Mölnlycke with the best possible quality and service level.

The Workplace Support employees are the “face” of IT locally towards the users. They provide support  in the area of the IT workplace and collaboration tools.

The Workplace Support tasks are:

Installing, reinstalling/maintaining and replacing pc’s, printers, smartphones, applications and any other IT workplace related hardware/tools

Ensuring that all service requests and incident reports from users are processed in the ITSM (IT Service Management System of the company)

Administrating IT assets (hardware, software) in the above mentioned ITSM system

Training IT end-users in relation to their IT workplace and collaboration tools like teleconferencing, videoconferencing, Lync, Sharepoint, smartphones…

The Team Leader’s main accountabilities and responsibilities are:

Provide day to day immediate supervision of the team in order to obtain timely and accurate realisation of the objectives and satisfied customers.

Prioritize, assign and follow-up tasks to ensure that the team’s resources are used effectively and that work schedules and targets are met.

Work together with the team and participate in and support team initiatives

Build long-term relationships within the IT community, suppliers and with stakeholders

Guarantee that the team members obtain the correct knowledge level to execute the processes defined for the team

Coach and mentor the team members. Provide day-to-day feedback in the work environment.

Respond to complex, escalated enquiries from team members and forward to relevant experts if needed

Key Competencies

Education and experience

Professional background in the area of IT, ideally several years within a similar role

Familiar with working with IT Service Management processes (ITIL foundation certificate is preferred)

University degree, preferably in IT

Key competencies & Leadership capabilities

Customer and Consumer driven

Drives performance

Acts on opportunities and threats

Builds effective teams

Communicates effectively

Has passion

Demonstrates a sense of urgency

Additional Information

If you have questions regarding your application, please send an e-mail to eu.careers (at) sca.com

If you have any questions regarding the positions, please contact, Mark van Nesselrooij

IT Manager Workplace Support Europe North,

Timmar per vecka: enligt avtal enligt avtal

Arbetsgivare Namn: SCA

Arbetsgivare adress: Klarabergsviadukten 63 11164 Stockholm

Form av kontakt:
Theres LUNDBORG titel : telefon 1: () telefon 2: () mobil: e-post:

Jobb kort beskrivning:
Software and applications developers and analysts not elsewhere classified

Land: Sweden

Område: Västra Götalands län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text