Jobbtitel: Summer Job: Dutch Speaking Customer Adviser

Arbetsbeskrivning:

Do you like chatting to people? Are you friendly and approachable? Do you like solving problems? Then this could be the summer job you've been looking for!

About the position:

Hourly wage

Monday - Friday (08.15-17.00)

Start: Mid-June 2016

Minimum 40 hours/week throughout July

Placed in Lenson's office in Kungsholmen, central Stockholm

We are seeking individuals who:

- Are native or bilingual proficiency in Dutch and English

- Can work a minimum of 40 hours per week during July.

- Available to start in mid-June 2016.

As a Customer Service Adviser, your main responsibilities will involve:

- Engage with customers in telephone calls, emails, chat and social media.

- Respond to customer emails through written communication.

- Evaluate the customers? circumstances by asking effective questions.

- Listen and understand what your customer is telling you, assess the circumstances and reach an outcome which is best for both the customer and the business.

- Follow set guidelines and procedures when dealing with customers.

- Deal with every customer in an appropriate, courteous and professional manner

What you'll need to succeed:

You will need a friendly and outgoing personality who genuinely enjoys dealing with people. You must demonstrate good attention to detail and have the ability to work under pressure. An excellent professional telephone manner is essential for the role as is a passion for doing a good job and providing an excellent service to customers. As well as professional experience, you will show a professional attitude to your work.

About Lenson:

Lenson is one of the leading online retailers in Europe within contact lenses, sunglasses and prescription eyewear. Lenson was founded in Sweden 2004 and has since then grown to operate in ten countries. The head office is situated in Stockholm. During the years Lenson has been awarded ?Best e-commerce of the year? seven years in a row since 2007 and also, three years in a row, got the award ?DI Gasell? for fast and healthy growth. Since 2012 LensOn is part of MyOptique Group Ltd, the European leader in the growing online optical segment with a full offering covering all three major segments in the eyewear market (prescription glasses, sunglasses and contact lenses). Other companies in the group are Sunglasses Shop, 4Care, Eyewear Brands, Glasses Direct and MyOptique.

Arbetsgivare Namn: LENSON AB

Arbetsgivare adress: Box 30203 10425 STOCKHOLM

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Arbetsgivare telefonnummer: 08-545 54 705

Arbetsgivare faxnummer: 08-54550926

Jobb kort beskrivning: Contact centre information clerks

Land: Sweden

Område: Stockholms län

Avtalstid: Temporary

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text