Jobbtitel: Technical Community Manager

Arbetsbeskrivning:

Defold is on of our game engines here at King. The Defold team is growing rapidly as well as the usage of the engine and we now need a Technical Community Manager.

Your role within our Kingdom

As Technical Community Manager you are first and foremost responsible for the support and communication with our users - the game developers. Handling and answer all technical questions, ideas and guiding them with potential problems. Secondly, the role also contains a moderating aspect to get the newly started Defold forum going and keep content tidy, fresh and accurate.

By monitoring online feedback channels you will swiftly follow up, interact and respond to potential issues helping users build great games on our engine. You will act as the brand voice of Defold product development team.

This is a very diverse role that needs in-depth technical background since it will require hands-on work and understanding of the engine, its capacity and upcoming features. You will need to know Defold like the back of your hand.

Some bite sized bullet points of the job description are:

- Monitor and moderate conversations in the forum and other online channels to answer and follow-up on any technical questions, ideas or issues that users have.

- Work closely with the development engine team to keep up to date with new features and functionality of the product.

- Report to key stakeholders on type of support errands, conversation trends, content ideas and overall community status.

- Use knowledge of community trends and support issues to impact product roadmap.

Skills to create thrills

Ideal candidates will thrive in a fast-paced environment, have a deep passion for technology, games and communication. You love to find solutions for our users' challenges and are exceptional in empowering them to share idea and help each other.

- A solid background as a developer, preferably in the games industry

- Experience in customer service, support and/or forum management

- Skills in problem solving, critical thinking and decision making.

- Ability to follow-up and finish customer support issues efficiently

- Ability to re-prioritizations while being adaptable, flexible and persistent.

- Excellent English communication skills

Tasty bonus skills

- Experience in social media communication & copywriting for digital channels

- Experience in analytics

We're knights of creativity

We believe that great games are developed by working in small, autonomous creative teams that control the whole process - from idea to amazing game. Our close connection with and instant feedback from the player community, enables us to deliver truly magical moments. We value your free time and your need to refuel, relax and find inspiration - by playing games with your colleagues, being at home with your family or going to the gym or out for a run. That's how we stay creative. That's why we call ourselves developers of magic and knights of creativity.

Want to join our Kingdom?

Please send us your CV by clicking the "Apply now" button. All applications must be in English. If you have any questions please don't hesitate to contact our recruiter Julia Bethge.

The brilliant experience we give our players comes from the diversity and experience of our people. A great saga needs all sorts of heroes. That's why we hire all sorts of talent.

Arbetsgivare Namn: MIDASPLAYER AB

Arbetsgivare adress: Sveavagen 44 11343 STOCKHOLM

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Arbetsgivare telefonnummer: 08-54570430

Jobb kort beskrivning:
Software and applications developers and analysts not elsewhere classified

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text