Jobbtitel: Technical Support FL Washers and Dryers

Arbetsbeskrivning:

Technical Support FL Washers and Dryers

Name:

Job title: Technical Support FL Washers and Dryers

Location: Ljungby, Sweden

Department: Quality Field / Quality and Customer Satisfaction (sector)

Manager: Field Quality manager Laundry

Responsibility: Responsible for technically supporting the Business Units and Commercial system after market management on FL Washers and Dryers equipment to ensure Customer Satisfaction.

Authority: Utilize the resources in Global Operations and Global R&D to find answers to the technical questions risen by the field through the Quality Improvement Process plus redirecting requests to the appropriate channel when needed.

Key assignments:

? Contact person for service organization

? Provide answers to technical requests

? Redirecting requests that do not fall into the responsibility of this role to the appropriate channel, e.g.

- Logistics questions

- Spare Parts logistics questions

- Documentation improvement

- Technical specification change requests

? Request Customer Care to raise a Weak Signal when the issue in question is considered systematic and still unknown.

Qualifications:

. Very good product knowledge

. Good technical knowledge and experience, both mechanical and electrical

. Preferably several years of experience in technical support and root cause identification

. Very good communication skills

. Swedish and English

Personal qualifications:

. Fast response

. Ability to handle many contacts

. Good in communication

. Analytical and structured approach

. Ability to handle many simultaneous tasks

. High stress level

Corporation partners:

. Quality and Customer Satisfaction / Quality Field

. Purchasing

. Factory quality and Production

. R&D

. Standards & Laboratories

. Business Unit and Commercial After Market Management

Success criteria:

. Customer Obsession

. Structural approach

. Focus on facts

. Speed

Arbetsgivare Namn: Electrolux Laundry Systems Sweden AB

Arbetsgivare adress: 34180 LJUNGBY

Form av kontakt: e-post:

Arbetsgivare telefonnummer: 0372-66100

Arbetsgivare faxnummer: 0372-13390

Jobb kort beskrivning:
Information and communications technology user support technicians

Land: Sweden

Område: Kronobergs län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text