Jobbtitel: Video Conference Support Advisors

Arbetsbeskrivning:

Video konferens supporttekniker

Our client is a large organization with a good reputation within the Medtech area. As a consultant at Dfind IT you will work as a Video Conference Support Advisors at our clients Infrastructure & Operation team in Gothenburg . The team is looking to hire a short term additional support, who during this period will be supporting the daily business, whilst focusing mainly on temporary strategic project.

Tasks and responsibilities:

Provide global, everyday support with following:

• Bookings, global inbox – dealing with bookings, sending out conformations /acceptance to customer /Schedule calls and bridging

• VC SPOC Singel point for customer

• Troubel shooting

• Identify equipment faults and escalate - if required

• Contact for in room -support

• Tests, all kinds of testing, external companies,

• Trainings/ Demo customer

• Consultation

• Statistics

• Monitor ongoing VC calls. Work in Acano and TMS booking systems.

• Resolve basic customer problems either by phone, remotely over network using the management systems, email, video link or in person.

• Educate customers about the standardized booking Receiving and processing Outlook invites

Employer: Dfind IT

Location: Mölndal

Start: 2016-03-01

Duration: Fulltime t o m 2016-05-31. Good opportunities for extension

Last day to apply: 2016-03-01 Selection and interviews will take place continuously. The position could be filled before the last day to apply.

For information: Tova Dahlgren – tova.dahlgren (at) dfind.se

Candidate Knowledge, Skills & Experience:

Essential

• Strong experience of developing and managing relationships with customers and suppliers

• Service Delivery mindset and approach

• Experience of supporting and resolving issues for end users.

• Strong communication skills with users

• Proven escalation management capability

• Technical expertise for the respective area of the Collaboration expertise in which they are responsible (Video Conferencing, Lync etc.)

• Team player who can integrate effectively into a global service team

• Organised and strong administrative capabilities.

Desirable

• Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes

We put a lot of value in to personality in our search for the right candidate. To us it is important to ensure that all competence available in the labor market is used to its full potential. We welcome all applicants and strive for diversity.

About Dfind IT:

Dfind IT is a recruitment and consultancy company specializing in IT. We work so that others can succeed. Our objective is for our candidates to find the perfect assignment, and for our customers to find precisely the skills they need. Everyone who works with us is a specialist in IT skills. We only employ dedicated people with the right attitude who support our values: Passion & Simplicity. We believe that passion and simplicity are the route to a great future for our candidates and our customers – a future in which we can help more people to succeed.

Timmar per vecka: Heltid Visstid

Arbetsgivare Namn: Dfind IT

Arbetsgivare adress: Östra Hamngatan 23 41110 GÖTEBORG

Form av kontakt:
Tova Dahlgren titel : telefon 1: () telefon 2: () mobil: e-post: tova.dahlgren (at) dfind.se

Jobb kort beskrivning:
Information and communications technology user support technicians

Land: Sweden

Område: Västra Götalands län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text